When there is a problem with inbound materials, the affected user somehow needs to inform the supplier of the infraction, be it a non-conformance, corrective action or material rejection. If there is any hope of rectifying the situation and minimizing any additional disruption to production, these types of dialogs happen quickly. Today most interactions occur on the phone and in e-mail, and are unsecure, loosely documented and effective cycle time suffers. Time ($) is spent understanding the non-conformance, and often a corrective action notice is required to get the supplier to analyze the problem and to offer a fix. Again, the remedy is discussed or received in e-mail with modest tools-at-hand to manage the exchange and the cycle time for closure.
This error-prone process continues at some expense to the enterprise before it’s rectified. Shortening the cycle’s time span and eliminating the issue are the two key processes generally unsupported by traditional tools beyond e-mail. While the non-conformance may be documented within an existing system, the dialog to correct the issue or shorten the cycle is left to basic communication methods and therefore not managed to completion.
Our solution: GSQA, Global Supplier Quality Assurance, a SaaS offering hosted by us provides efficient communication between you and your direct material suppliers & co-manufacturers, and it is a single point for extracting business intelligence from centralized data to identify risk and reduce costs. The secure supplier portal keeps quality issues private and manages the non-conformance workflow to resolution.