When there is a problem with inbound materials, you need to inform the supplier of the infraction as soon as possible. Not proactively managing these events impacts production yields. Unfortunately, gathering and sharing nonconformance conditions is difficult and time consuming. How do you efficiently address the incident with all of the appropriate information, as well as share it with the offending supplier? How can you efficiently track the results across multiple suppliers, manufacturing facilities and products?
Systems to identifying and manage nonconformances varies across the enterprise. Typically, only the most obvious get reported, such as damaged goods or late shipments. When initiated, most interactions occur on the phone and in e-mail, and are unsecured, loosely documented, promoting unnecessary risk. Your personnel spend time gathering information before sharing it to relevant parties. After issuing the nonconformance, the supplier may not be systemically measured on the timeliness or quality of their response. The supplier remedy is discussed on a conference call or received in e-mail, and issue resolution is completed with modest tools, with little regard or ability to systemically track timeliness.
Our solution: GSQA, Delivered as an Internet application (SaaS), GSQA provides efficient communication between you and your direct material suppliers and co-manufacturers. GSQA provides a single system to manage supplier nonconformance activity, providing accountability and security across the global supply chain. GSQA tracks issues and their resolution from beginning to end, including cost impact.